The floor files its own Linear issues.
Product and ops teams that run on Linear can stop copying problems out of chat threads. OpsBrain creates Linear issues from operational events, complete with run context, so what breaks during execution shows up where your team plans the fix.
Capabilities
What you can do
Connect with an API key
Add a Linear API key, pick the team, and OpsBrain starts filing issues where your work already lives.
Context rich issues
Every issue includes the workflow, the step, the worker's note and a link to the run, so triage never starts from a blank line.
You choose what qualifies
Map flags, skipped steps, bottleneck detections or abandoned runs to issues, with filters by team, workflow or flag type.
Improvements included
When OpsBrain generates or accepts an optimization suggestion, a rule can file it in Linear so improvement work gets scheduled like any other work.
Reliable and logged
Retries with backoff, cooldowns against duplicates, and a delivery log showing which event created which issue.
In practice
How teams use it
Support ops feeds the product backlog
A support team runs refund workflows in OpsBrain. Every time a worker flags a confusing step, a Linear issue lands in the tooling team's triage with the exact step and note. The tooling team fixes what actually trips people, in order of frequency.
Onboarding friction gets tracked, not tolerated
Customer onboarding runs keep stalling at the data import step. The bottleneck event files a Linear issue with the affected runs attached. Two sprints later the step takes half the time, and the data proves it.
Ops incidents live next to the roadmap
Abandoned runs and escalations create issues in an ops team in Linear. The weekly review walks the list in the same tool where fixes get scheduled, so problems and solutions stop living in different worlds.
AI suggestions become sprint work
OpsBrain suggests merging two duplicate verification steps. Accepting the suggestion files a Linear issue to update the workflow and retrain the team. The improvement ships instead of being agreed with and forgotten.
Setup
How it works
Connect Linear
Add an API key and choose the team that should receive issues.
Choose the events
Select the events that should become issues and add filters.
Set the guardrails
Cooldowns keep recurring events from creating duplicate issues.
Test and go live
Fire a test event, review the issue, enable the rule.
See Linear working with your operation.
Book a walkthrough and we will set it up against one of your real workflows, or start on your own in minutes.