Incidents that start themselves, with evidence attached.
For organizations that run incident management in ServiceNow, OpsBrain closes the reporting gap. Operational events, a failed handoff, an equipment flag, an abandoned critical run, become incidents automatically, with the run's audit trail attached from the start.
Capabilities
What you can do
Connect with credentials
Add your ServiceNow instance URL and API credentials, and OpsBrain creates incidents on your behalf.
Incidents from real events
Worker flags, abandoned runs, escalations and bottlenecks can each open an incident, so the record starts when the problem does.
Context in every record
Incidents carry the workflow, step, people involved and a link to the run's full audit trail. Investigators start with evidence, not interviews.
Reliable creation
API failures retry automatically with backoff, so a blip on either side never loses an incident.
A defensible paper trail
The delivery log records every incident creation with per attempt history, which auditors tend to appreciate.
In practice
How teams use it
Equipment failure opens its own incident
A worker flags a failed conveyor during a receiving run. An incident opens in ServiceNow with the asset location, the run link and the worker's note. Facilities dispatches before anyone writes an email.
The abandoned run that used to disappear
A compliance critical run gets abandoned halfway. Previously that surfaced at audit time. Now it opens an incident the same minute, with the completed steps on record and the missing ones obvious.
Escalations enter the process of record
When a queued run blows past its claim SLA and escalates, an incident captures it. The ops review sees every SLA breach in ServiceNow with root causes, not a verbal summary of a bad week.
One system of record for the auditors
Quality events from guided runs create incidents in the category your auditors already review. Each one links back to the exact run, step and timestamp in OpsBrain. Evidence gathering goes from days to minutes.
Setup
How it works
Connect ServiceNow
Add your instance URL and API credentials in OpsBrain.
Map events to incidents
Choose which operational events open incidents, with filters by team, workflow or flag type.
Set the guardrails
Cooldowns prevent a repeating event from opening duplicate incidents.
Test and go live
Fire a test event, verify the incident it creates, then enable the rule.
See ServiceNow working with your operation.
Book a walkthrough and we will set it up against one of your real workflows, or start on your own in minutes.