Operational failures deserve real paging.
Software teams page someone when a server fails. Your operation deserves the same reflex. OpsBrain opens PagerDuty incidents from operational events, with severity mapped from the event category, so the right person is woken up for the right reasons.
Capabilities
What you can do
Real incidents, not messages
Events create PagerDuty incidents that follow your escalation policies, on-call schedules and acknowledgement flows.
Severity mapped for you
OpsBrain maps severity from the event category, so exceptions page as high severity while routine signals stay low. You stay in control of the mapping.
Filter to what pages
Only the events you choose can page: filter by team, workflow, flag type or run duration so 2 a.m. pages are always justified.
Cooldowns respect the on-call
A recurring event during an incident produces one page, not a barrage. The person responding can actually respond.
Every page accounted for
The delivery log records each incident creation with per attempt history, so postmortems can reconstruct the timeline exactly.
In practice
How teams use it
The abandoned critical run pages the on-call
A sterilization run is abandoned at midnight. PagerDuty pages the on-call quality lead as a high severity incident with the run attached. The response starts in minutes, and the acknowledgement is on record.
Safety flags cut through everything
A worker raises a safety flag on a live production line. The event category maps to high severity and the safety on-call is paged immediately. Slack is great, but some events need a phone that will not stop ringing.
Queue SLA breaches wake the right layer
An urgent run created by your WMS sits unclaimed past its SLA and escalates. PagerDuty pages the shift supervisor first, then walks the escalation policy if there is no acknowledgement. The queue can no longer silently stall.
One on-call process for digital and physical
Your engineers already run incident response through PagerDuty. Routing operational exceptions through the same system gives the whole company one language for urgency, one schedule and one postmortem habit.
Setup
How it works
Connect PagerDuty
Add your PagerDuty integration key in OpsBrain.
Choose what pages
Select the events that open incidents and filter them tightly.
Review the severity mapping
Confirm how event categories map to incident severity for your operation.
Test and go live
Trigger a test incident, confirm the page arrives, and enable the rule.
See PagerDuty working with your operation.
Book a walkthrough and we will set it up against one of your real workflows, or start on your own in minutes.