When it can't wait for someone to open an app.
Some events need to reach a person, not a channel. Connect your Twilio account and OpsBrain sends SMS alerts for the events you reserve for it: safety flags, abandoned critical runs, escalations that have already waited too long.
Capabilities
What you can do
SMS to any phone
Connect your Twilio account and deliver alerts to the phone numbers you choose. No smartphone app required on the receiving end.
Built for urgent events
SMS is a scarce channel, so OpsBrain helps you treat it that way. Reserve it for flags, escalations and abandoned runs.
Tight filters
Filter by team, workflow, flag type or run duration so a text always means something. The rest goes to Slack or email.
Cooldowns as a guarantee
Per rule cooldowns make sure a chaotic hour produces one text, not a buzzing pocket. Nobody learns to ignore this channel.
Logged like everything else
Every SMS is recorded in the delivery log with per attempt history, so you can prove who was told what, and when.
In practice
How teams use it
The night supervisor without a laptop
A critical run is abandoned at 3 a.m. The on-duty supervisor gets a text with the workflow name and the site. They are on the floor two minutes later, and the delivery log shows exactly when the alert went out.
Safety flags skip the queue
A worker raises a safety flag during a maintenance run. Whatever else is going on, the safety officer's phone buzzes with the location and the note. Everything else can wait. This can't.
Escalation past the SLA
A high priority run created by your ERP sits unclaimed past its claim SLA. The escalation rule fires and the shift lead gets a text. The queue never silently backs up.
Managers who live between meetings
An area manager covering four sites keeps SMS for one thing: runs flagged as blocking production. Two or three texts a month, each one worth interrupting a meeting for.
Setup
How it works
Connect Twilio
Add your Twilio credentials and sending number in OpsBrain.
Add recipients
Set the phone numbers that should receive each rule's alerts.
Reserve it for the urgent
Create rules with tight filters and cooldowns, only for events that justify a text.
Test and go live
Send a test SMS, confirm it arrives, and enable the rule. Every send is logged.
See Twilio SMS working with your operation.
Book a walkthrough and we will set it up against one of your real workflows, or start on your own in minutes.